Shipping policy

SHIPPING POLICY

Last updated: 28 August 2026

This Shipping Policy applies to orders placed through the SpaIndustry online store at https://spaindustry.eu.

Seller:

SpaIndustry OÜ
Registration number: 16434462
VAT number: EE102462300
Email: info@spaindustry.ua
Telephone: +39 375 575 3355

  1. SHIPPING DESTINATIONS

SpaIndustry ships internationally to the countries and regions available for selection during checkout.

Available delivery methods may vary depending on the destination, order value, parcel weight, Product type and technical availability of the courier service.

If delivery to a particular destination is not available during checkout, please contact us at info@spaindustry.ua.

  1. FULFILMENT WAREHOUSES

Orders are dispatched from our fulfilment warehouses in Estonia and Slovakia.

Orders delivered to Estonia, Latvia and Lithuania are generally dispatched from:

Fulfilly OÜ
Kõrtsi tee 9
Box nr 29
75306 Lehmja
Estonia

Orders delivered to all other countries are generally dispatched from:

FHB Group, s.r.o.
Priemyselná 1637/3
900 21 Svätý Jur
Slovakia

SpaIndustry OÜ may select a different dispatch warehouse when necessary due to Product availability, delivery arrangements or operational requirements.

  1. ORDER PROCESSING

Orders are processed after successful payment confirmation.

Professional orders may also require verification of the Buyer’s professional qualifications before processing.

Orders are processed and dispatched on business days. Weekends and public holidays are not included in processing or delivery times.

If a Product is unavailable after the order has been placed, we will contact the Buyer and offer the available options, including waiting for the Product, selecting another Product, removing it from the order or cancelling the order in full or in part.

A Product will only be substituted with the Buyer’s consent.

  1. SHIPPING COSTS

Shipping costs are calculated based on the destination, parcel weight, delivery method and other relevant delivery conditions.

The applicable shipping cost is displayed during checkout or confirmed by our manager before the order is dispatched.

Any available free-shipping offer, promotional shipping rate or special delivery condition will be shown on the website or communicated to the Buyer before the order is confirmed.

  1. DELIVERY TIMES

Estimated delivery times are displayed during checkout or communicated to the Buyer after the order is placed.

All delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

  • weekends and public holidays;
  • courier service delays;
  • customs procedures;
  • incorrect or incomplete delivery information;
  • remote delivery locations;
  • weather conditions;
  • strikes, transport disruptions or force majeure events;
  • other circumstances beyond the reasonable control of SpaIndustry OÜ.

If a delivery is significantly delayed, the Buyer may contact us at info@spaindustry.ua to check the status of the order and exercise any rights available under applicable law.

  1. TRACKING INFORMATION

When tracking is available, the tracking number or tracking link will be sent to the Buyer by email, SMS or another available communication channel after the order has been dispatched.

Tracking information may take some time to become active after the parcel has been transferred to the courier.

  1. DELIVERY ADDRESS

The Buyer is responsible for providing a complete and accurate delivery address, telephone number, email address and any other information required for delivery.

SpaIndustry OÜ is not responsible for a delay or failed delivery caused by incorrect or incomplete information provided by the Buyer.

If a parcel is returned because of an incorrect address, refusal to accept delivery or failure to collect the parcel within the courier’s storage period, the Buyer may be required to pay the actual cost of redelivery, where permitted by applicable law.

  1. CUSTOMS DUTIES AND IMPORT TAXES

Orders delivered within the European Union are dispatched from warehouses located within the European Union.

For deliveries outside the European Union, customs duties, import taxes, brokerage fees or other local charges may apply.

Unless such charges are expressly collected during checkout, they are the responsibility of the recipient. SpaIndustry OÜ does not control the amount of charges imposed by the destination country.

The Buyer is responsible for providing any information or documentation required by the customs authorities of the destination country.

Customs clearance procedures may extend the estimated delivery time.

  1. DAMAGED PARCELS

Upon receipt of the order, the Buyer is advised to inspect the external packaging.

If visible damage is present, the Buyer should:

  • photograph the parcel and the damaged packaging;
  • notify the courier, where possible;
  • contact SpaIndustry OÜ at info@spaindustry.ua;
  • retain the packaging and the Products until the matter has been reviewed.

Failure to record visible damage at the time of delivery does not in itself deprive a Consumer of their statutory rights regarding a defective or non-conforming Product.

  1. RISK OF LOSS OR DAMAGE

For orders placed by a Consumer, the risk of accidental loss of or damage to the Product passes to the Consumer when the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the Product.

  1. PARTIAL AND SEPARATE SHIPMENTS

If an order contains Products that cannot be dispatched together, the Seller may propose sending the order in separate parcels.

The Buyer will be informed before any additional shipping charge is applied.

  1. CONTACT

For questions regarding shipping, delivery times or tracking, please contact:

SpaIndustry OÜ
Email: info@spaindustry.ua
Telephone: +39 375 575 3355
Website: https://spaindustry.eu